Delivery & Shopping

If you are healthy, you are very welcome to shop in the store. Please obey posted signage detailing extra health precautions being implemented.

If you are self-isolating but able to drive a vehicle, we can arrange to have your order shopped for you—there may be an additional fee. Once the order is shopped and paid for, you can drive to the store and meet us outside, where we can arrange to get your groceries into your vehicle. Presently there may be a 1 – 3 day wait for grocery pick-ups.

If you cannot arrange pickup of your groceries, we can arrange to have them delivered to your residence for an additional fee. Please note that due to the present public health situation, availability and timing of deliveries is subject to change. Presently there may be a wait for deliveries, equal to or exceeding the wait for shopped orders.

If placing an order

Please send orders via email to orders@claytons.ca, and include the following in the email:

• your name
• your phone number
• specify if the order is for pick-up or for delivery
• your full address if the order is to be a delivery
• if substitutions of items is acceptable in case we are out of stock of your preferred item—e.g. one brand of cheddar cheese vs a different, comparable brand/size of cheddar cheese
• if possible, listing Produce, Dairy, Bakery, Meat, Deli and Grocery items by department is very helpful for those shopping the orders 😊

Please be as specific about the items as you feel necessary. We will use the phone number you provided to call you to work out payment via credit card. Because of the increased number of orders, it would be helpful for us to keep track of orders if your order is on a single email 🙂

Claytons’ Heritage Market – Statement from the Owners Regarding Volunteer Shopping

Yes – volunteers often shop orders for customers at Claytons’. Some people have assumed that Claytons’ is charging shopping fees when orders have been shopped by a volunteer. Although this is not true, we recognize that wording on our website could have caused some to reach the wrong conclusion, so we want to take the opportunity for clarification.

For over 20 years, ever since we were contacted by Sunshine Coast Community Services with the concept, volunteers have been picking orders on Wednesdays for customers in our store. This is a free service and Claytons’ has never charged a shopping fee when a volunteer has shopped an order.

Volunteer shoppers have given generously of their valuable time, and it is very much appreciated both by Claytons’ and by customers who are unable to shop for themselves. Over the years, thousands of hours have been spent by volunteers, as they have assembled thousands of orders. Since Covid-19 has struck, the volunteer ranks have grown significantly, and we are very grateful to the willing volunteers who come in regularly to shop for others.

On rare occasions, when a volunteer shopper is not readily available, a Claytons’ staff member will shop an order and, naturally, is paid by us for doing so. We charge the customer a fair fee for this service. This is also fair to the customers who are doing their own shopping on their own time.

So that there are no unpleasant surprises, our website states that a fee will be charged, because it might be. Most customers are pleased to discover there is no fee; we just can’t guarantee that a volunteer will be available at all times. Since March 25th, we have averaged less than 1 order per day where a paid staff member shopped an order, and where a fee was charged. None of those fee-paying orders were shopped by volunteers. Most emailed or phoned-in orders are being picked up by customers at the back door of our store for no additional fee.

If a delivery is requested and we use a company vehicle and company employee to make the delivery, we charge a modest fee for that service. Sometimes deliveries have been done by volunteer drivers; no delivery fees have been charged in those situations. At this time, there are no volunteer deliveries.

We hope this clarifies our policy and practice and helps reduce any misinformation.

Neil Clayton General Manager